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Shop / FAQ

FAQ

My Account

Do I need to have an account to place an order?

No, it is not necessary to have an account to purchase on The Andamane. However, we recommend that you register to take advantage of the following benefits:
- complete the order faster: save your personal data for a quick and easy shopping experience;
- stay tuned on the latest news about The Andamane
- receive personalized offers
- add your favorite items to the Wishlist
- quickly manage your orders and returns.
You can register by clicking here.

I can't log into my account. What should I do?

If you have forgotten your password, click on "Forgot your password?" on the login page and follow the procedure to change it.
For further assistance, please contact our Customer care. We will be happy to help you.

How can I delete my account?

You can delete your account by contacting our Customer care.

How can I keep my account safe?

To protect your sensitive data, we invite you to follow these simple steps:
- The password must be at least 6 characters long, contain at least one capital letter and one number. The longer the password, the more secure the account.
- Use a unique password for The Andamane.
- Do not use the same password as your email accounts for The Andamane profile.
- Change your password periodically.
- Change your password if you suspect that even one of the accounts you use online has been compromised.

Orders

How do I make a purchase?

Completing an order is simple. Search for the product you want to buy, you will be redirected to the product page. Then click on "Add to cart", to finalize your purchase, follow every checkout step.

How can I check the status of my order?

At any time you can check the status of your order and track its delivery by clicking on the tracking link you received in the shipping confirmation email.

Can I change my order?

We do not currently offer this service. If you wish to exchange one item for another, you must first return the unwanted item and then place a new order.

The original item will be refunded in accordance with our usual returns policy.

Can I modify or cancel my order?

Once confirmed, the order cannot be changed or canceled. However, it is possible to return items you do not want to keep, as indicated in ours Returns Policy. For assistance, contact our Customer Care.

Payments

What payment methods does The Andamane accept?

Purchases made via the Website www.theandamane.com can be paid for by credit card (Visa, MasterCard, Maestro, American Express), Apple Pay, Google Pay and PayPal.

All your purchases are made in complete security, using state-of-the-art e-commerce technology and coding systems (SSL) to prevent unauthorised access to your personal data and credit card information.

In fact, all credit card data are sent to Shopify Payments when the order is processed and protected against unauthorised access by 128-bit SSL (Secure Socket Layer) data encryption. Such data cannot be accessed by third parties.

Once you have completed the order, you will receive a confirmation e-mail containing your Order Number and a summary of your purchases - remember, you can track your order status at any time from the relevant section in your profile.

Is my sensitive credit card information safe on The Andamane?

Your security and privacy are paramount to us. For your protection, all orders undergo rigorous anti-fraud checks.

Why was my payment declined?

If you receive a notification that your credit, debit or other payment card has been rejected, please contact your bank or service provider.

But first check that:
- the card or payment information provided is correct, such as the type of card and the 16-digit identifier;
- the 3 or 4-digit security code is correct;
- the card has not expired.

If you need further assistance, please contact our Customer Care.

Shipping & Delivery

What are the shipping options and costs?

For each shipment you can choose the delivery method you prefer. The times and costs then vary according to the country of delivery. You can find all the details in our dedicated section.

How can I check the status of my shipment?

You can check the status of your order and track its delivery at any time by consulting the shipping link you received via e-mail. If you need further assistance, please contact our Customer Care.

I haven't received my order yet. What should I do?

If the order has not been delivered on time, we suggest that you:
- check the status of the order: consult the shipping link you received by e-mail
- check that the address indicated for the shipment is correct;
in case of non-delivery notice, follow the instructions provided or contact the courier.
For further assistance, please contact our Customer Care.

Exchanges & Returns

How do I make a return?

Returning a product is easy and quick, visit our Returns page.

Can I exchange an item?

If you wish to exchange an item for another, you must return the item you do not want and then place a new order.

For the original article you will be refunded in accordance with our returns policy.

When will I get my refund?

Depending on the shipping method you have chosen, it can take up to 15 business days (excluding weekends and holidays) for your return to reach our warehouse. Once received, we will send you an email to confirm your refund. .
All refunds will be automatically issued to the payment method used to place the order. The amount will be available in your account in 5-10 business days depending on the processing time of your bank.